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     SILVER SAINTS

     Professional Handymen for the London Area

 

  

 

     CREATIVE BACK UP

     Santa Cruz

     California

     USA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 2015

With demand taking off in the Greater London area,  The Internet Post Box Co Ltd. has stepped up its installation capability by appointing Silver Saints as an additional technical resource. "With two dozen skilled Handymen on their team, their ability to respond quickly to requests from our customers greatly enhances our own ability to please them - its all part of the overall efforts we are making to eliminate the angst associated with online shopping" said company CEO, John Smith.

They can be contacted on www.silversaints.co.uk

 News - May 2015

Spotted on the internet - an independent review of a wide range of parcel delivery and drop boxes being marketed in the UK - completed by Creative Back Up of Santa Cruz in California - small world !

Great results for The Internet Post Box 

Have a look - go to http://creativebackupcom.businesscatalyst.com/market-test.html

Click on the red icon for what appears to be several pdf. sheets listing facts and attributes of some thirty options in the UK market

Scroll down all 12 pages to arrive at the ultimate conclusions.... 

  

 

Almost one in three (31%) of the UK’s online shoppers had problems with their internet orders this Christmas, a new study has found.

By Chloe Rigby

8th January 2015

A YouGov report, commissioned by software company JDA and carried out on December 29 and 30, found that 47% of the 2,398 people questioned did at least half of their shopping online. Of those who did Christmas shopping online, 18% did more than they had originally planned over the internet.


Of the 31% who said they had experienced problems, 49% had missed deliveries, and 45% had experienced late deliveries or found the goods did not arrive.


“The growth of online retail in the UK shows no sign of slowing down. At the same time, customers’ service expectations are greater than ever, meaning they will simply shop elsewhere if retailers fail to meet them,” said Jason Shorrock, retail strategy director at JDA. “This in turn is placing greater strain on retailers’ supply chain capabilities, especially over the Christmas period when demand is at its highest. Retail phenomena such as Black Friday and Cyber Monday have only further increased consumer demand, yet retailers still struggle to cope effectively with its implications. The Christmas shopping experience can often dictate a person’s shopping habits for the next 12 months and beyond. At a time when margins remain squeezed, retailers need to ensure they are delivering a great experience both online and in store. Those that don’t will not have much to celebrate next Christmas.”


The research also found a rise in the use of click and collect services, with 39% using the service over Christmas, and a quarter saying they had chosen to shop with a retailer that offered it over one that only offered home delivery. And one in five (19%) moved on to another retailer after finding their original choice did not have an item available online, or delivery times that worked for them.


Some 61% of those click and collect users said they used it to avoid delivery charges while 53% chose it for its convenience. Just over a third (34%) said they would use the service more in their next Christmas shopping.


“Christmas 2014 was undoubtedly the year that online shoppers saw click and collect as a viable alternative to home delivery,” said Shorrock. “Shoppers want greater flexibility as to how and when they receive their online goods. But at the same time it is clear that home delivery reliability around the Christmas period remains something of a lottery. With growing numbers of consumers opting to shop with retailers that offer the option of click and collect those that can ensure order fulfillment excellence will be ultimate winners. Indeed, our research shows that nearly one in five online shoppers surveyed used an alternative retailer this Christmas as a result of their preferred one not having items available or having delivery times that met their requirements.”


In all, 40% had a very positive click and collect experience, but 35% came up against potentially negative issues: of them, 30% said they had long in-store waits because of a lack of staff, 29% said there was no dedicated in-store area, and 25% said staff took a long time, or could not, locate the orders in store.